Frequently Asked Questions
Everything you need to know about our flavors, shipping, and the world of Fly By Jing.
What makes Fly By Jing products different from other chili sauces?
Our products are crafted in Chengdu using traditional techniques and high-quality, non-GMO ingredients. We prioritize authentic Sichuan flavors without any MSG, artificial preservatives, or additives, ensuring a bold and natural taste profile.
How should I store my Sichuan Chili Crisp after opening?
While our products are shelf-stable, we recommend storing your jars in a cool, dry place. Refrigeration is not required, but it can help preserve the vibrant color and flavor for a longer period if you don't plan on finishing the jar quickly.
Are your products vegan and gluten-free?
Most of our core products, including the Sichuan Chili Crisp and Zhong Sauce, are vegan and made with gluten-free ingredients. Please check the specific ingredient list on each product page for detailed allergen information.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if you are unsatisfied with your experience, please contact our support team within 14 days of delivery and we will make it right.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to bring the heat to more countries in the future, so stay tuned to our newsletter for international shipping updates.